Return & Refund Policy

At Candy Cargo Logistics, we aim to provide reliable and professional logistics services. This Return & Refund Policy outlines the conditions under which refunds or service corrections may be granted.

1. Service Nature

As a logistics and transportation service provider, we do not sell physical retail products. Therefore, returns are not applicable in the traditional sense. Refunds are considered only in cases of verified service failure.

2. Eligibility for Refund

Refund requests may be approved in the following situations:

• Confirmed non-performance of service due to our fault.
• Duplicate payment made by the customer.
• Billing errors or incorrect charges.

3. Non-Refundable Situations

Refunds will NOT be issued for:

• Delays caused by weather, natural disasters, or force majeure events.
• Customs clearance delays or government regulations.
• Incorrect shipment details provided by the customer.
• Failure of recipient to accept delivery.

4. Damaged or Lost Shipments

If goods are damaged or lost during transit, customers must notify us within 7 days of delivery (or expected delivery date). Claims must include supporting documents and evidence.

5. Refund Process

• Email your request to: support@yourdomain.com
• Include shipment ID, invoice number, and issue details.
• Our team will review the claim within 5–7 business days.

6. Refund Method

Approved refunds will be processed via the original payment method within 7–14 business days. In some cases, service credits may be offered instead of a direct refund.

7. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions regarding this policy, please contact:

• Email: support@yourdomain.com
• Phone: +91-XXXXXXXXXX
• Address: Your Company Address, India